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Know your site visitors
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Over the course of the next few days the team at Focused Idea will discuss ten steps and techniques for creating a no-nonsense, take-no-prisoners website promotion plan.

Ants Developing a working and traffic-building web site takes many decisions; often "on the fly" as different issues come up. But there are a series of steps that can be taken to make sure your website stays ahead of the competition.

For the first part of this series we're going to talk about how to define your objectives and your audience.

As a worthy website promoter, you should have some idea about your site visitors and why they are visiting. When you develop a new web site, you will find that your visitors are a lot like ants feeding on a lollipop. Initially, there will be one or two explorers who accidentally stumble across your site. These "ants" will alert one or two additional ants, and soon there will be many, many ants coming to your site.

Unlike ants, people may come looking for information, or they may find you because they need your products or service, but there can be other reasons. They may want to buy something or they may want hard facts about your expertise.

Mesh your goals with theirs. Define what categories of people you're seeking, and it will be easier to target your marketing efforts. Identify the common ground your share with your visitors and why they should care about your website. If you have an e-commerce site, for example, your sales will probably be the first thing you look at. Define how you want your customers to navigate your site. What do you want to accomplish - and more important what do you think your visitors want to accomplish?

Here is a brief questionnaire to help you refine and define your mission:

  • Do you want to promote through traditional marketing channels?
  • Are you selling a unique product or service?
  • Are you selling the same product that others are selling? If so, why should anyone come to your site?
  • Are you providing information of some kind?
  • Are you trying to reinforce a brand image?

    What category do your visitors fit into?

    Although every web surfer has his or her own "style," it helps if you know the general categories of perople who regularly use the internet. They can be broken up into six categories. Knowing these categories can help you decide on how your promotion and site-building tactics. Let's discuss these categories.

    Web Surfers   Simplifiers - They use the net to make life easier in some way. They have a purpose in mind each time they log on.
       How to hook 'em: Sites must provide clean, uncluttered content. Ease of access and use are very important to this group. The key is to make product information available and simple to access.

       Surfers - At one time, surfers drove the net. Surfers move from site to site continually seeking new experiences. They are stimuli junkies and are always looking for new bells and whistles.
       How to hook 'em: For these people, you need cutting-edge site design and special effects. These people get bored easily and are quickly uninterested unless your site is updated regularly. But beware, surfers don't like to spend money. They believe the web is free entertainment. To attract them means cutting-edge design and features, constant updates, and an assortment of products and services.

       Newbies - These are people who are new to the Internet, and, often new to computers in general. Their favorite features are email and chat rooms. They tend to go for specific subject matters. Since they return to sites they enjoy, it is relatively easy getting them to come back.
       How to hook 'em: Keep your site simple. Guide newbies every step of the way.

       Bargainers - They are devoted to the quest for deals. They love the adrenaline rush they get when they find the lowest price. The hunt is more exciting than the capture.
       How to hook 'em: Appeal on both their rational and emotional levels. Satisfy their need for the lowest price. They possess an urge to tell their friends about the deals they got. Use price comparisons to show them how much they saved.

       Traditionalists - These people tend to hang out at news sites, financial sites, and portals. They spend twice as much time per page as the average person. They want all the news that will fit on a web page. They wnat to feel they're getting something special for their time spent online.
       How to hook 'em: Create your own portal. Get rid of the fluff, keep your content to the point.

       Information junkies - These people wnat to know everything about anything. They fill their heads with trivia. They may have a secret desire to be on Jeopardy. But information junkies may be your best friends. They may want information that only you can provide.
       How to hook 'em: Make it your mission to attract these people. Establish yourself as an expert in their field. It doesn't always make a difference whether you are or not.

    Once your site visitors are defined you will want to move to the next step - Who (or what) do you want to target? Find out in the next part of this series. Sign up for RSS at Focused Idea.

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